Sophia Ward

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Activity overview

Latest activity by Sophia Ward
  • Sophia Ward created an article,

    Our return policy

    You can return your items within 14 days of receipt of your shipment. They must be in original condition and packaging. For clothing, it must be unwashed and unworn Please package your item/s back...

  • Sophia Ward created an article,

    Are there any charges for return?

    There are no charges for return. Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.  Diamantine UK does not provide pre-paid return labels;  y...

  • Sophia Ward created an article,

    Do you offer free shipping?

    Absolutely! We offer free shipping for orders $50 and above. 

  • Sophia Ward created an article,

    Shipping delay

    Please be informed that factors such as severe weather condition and delivery truck breakdown may affect the delivery timeframe.Please contact us via email at support@diamantine.com or through chat...

  • Sophia Ward created an article,

    I only received part of my order. Is my order divided into multiple shipments?

    Your order might be divided into multiple shipments especially if you ordered numerous items.You should get different sets of tracking numbers via email if your order is divided into multiple shipm...

  • Sophia Ward created an article,

    Tracking shows delivered but I did not get my package

    Kindly check your surroundings/mailbox for any unattended package. We suggest checking with your neighbors as well as they might have received the package on your behalf.If you tried all of that an...

  • Sophia Ward created an article,

    How long is your shipping timeframe?

    STANDARD FREE UK DELIVERY: 2-3 working days. Order before 2 pm GMT Monday - Friday or before 2 pm GMT on Sunday.NEXT DAY DELIVERY:  £5.99 GBP - Next day. Order before 2 pm GMT Monday - Friday or be...

  • Sophia Ward created an article,

    I want an item, but its out of stock, what do i do?

    On every product that is out of stock, there is a space where you can fill in your email address and receive a message, when that item is back to stock. That way, you can always stay updated and ge...

  • Sophia Ward created an article,

    Do you ship internationally?

    Diamantine UK only ships to UK clients. Unfortunately, we do not have international shipping at the moment.

  • Sophia Ward created an article,

    I have returned an item/items from my order, but my request is yet to be processed.

    It might take us up to 5 working days to review your return. If you previously approved before returning the order, then your refund will be processed, and a credit will automatically be applied or...